Health Insurance Leads

Well Care Quality Leads

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The goal of the Trust Program is to establish a culture of integrity and trust within WellCare and with business partners including independent sales agents. WellCare's Trust Program has been examined by internal and external auditors and by numerous regulatory agencies, and it has received consistently positive reviews. The compliance enhancements announced today build upon the strong foundation already established through the Trust Program.

Quality Assurance

Among other enhancements, WellCare is introducing two new components to its oversight program for Medicare Advantage independent sales agents. The first is an inbound telephone enrollment and verification process allowing prospective enrollee's an additional opportunity to confirm their understanding of plan benefits and the quality of their sales experience.

All results of WellCare's secret shopper program will be reported directly by the independent organization to WellCare's Corporate Compliance department, generally on a same-day basis. See more information about Health Insurance Leads.